How much will it cost me to get help?

All services rendered by the City Integrity and Investigations are absolutely free
Where to report acts of maladministration against Councillors
Any complaint with regards to acts of Maladministration, fraud or corruption against the Councillors must first be reported to the office of the Honourable Speaker for Amajuba Municipality at B9356, Amajuba Building, Section 1, Madadeni or 034 329 7400
With regards to complaints other than fraud or corruption, internal remedies existing in each Department must be exhausted before referring your complaint to the City Integrity and Investigations
You should speak to official(s) involved or, if that does not help, Communicate your complaint to the person in charge of the said official(s) such as the Head Only if you are still unsatisfied with the Head’s decision, that you may then refer your complaint to Head: City Investigations

Examples of Maladministration are:

• Abuse of power
• Failure by management to adequately monitor compliance with procedures and policies in the interaction between the administration and customers
• Knowingly giving misleading or inadequate advice
• Lack of proper care in carrying out duties
• Neglecting to inform a complainant about his/her rights or entitlement
• Non compliance with PAIA (Promotion of Access to Information Act 2 of 2000
• Non compliance with PAJA( Promotion of Administrative Justice Act)
• Offering no redress or manifesting disproportionate redress
• Omitting to identify channels of redress and thereby causing the citizen to lose the right of appeal
• Refusal to answer reasonable questions
• Sexual Harassment
• Undue delay in responding to concerns by customers
• Unfair discrimination
• Unjust refusal to render services due to customers

Examples of conduct that must be reported are:

• Accepting or giving anything of material value to obtain undue favour or to avoid issuing of traffic fines etc.
• Any breach of Municipal Finance Management Act
• Any breach of Supply Change Management Policy
• City Integrity Complaint Form
• PROCEDURES & REPORTING
• POLICIES
• REPORT FRAUD AND CORRUPTION
• CONTACT US