Batho Pele Principles

BATHO PELE
PUTTING THE PEOPLE FIRST

Amajuba District Municipality commits itself to the following Principles:

1.CONSULTATION
WE WILL CONSULT YOU ABOUT THE LEVEL AND QUALITY OF SERVICES OFFERED, AND YOU CAN TELL US IF YOU THINK SOMETHING SHOULD BE DIFFERENT. HOW WILL WE DO THIS? THROUGH FACE-TO-FACE INTERVIEWS, QUESTIONNAIRES AND SUGGESTION BOXES. MAKE USE OF THESE!

2.SETTING SERVICE STANDARDS
JUST SO THAT YOU KNOW WHAT TO EXPECT, YOU WILL BE TOLD ABOUT THE LEVEL AND QUALITY OF OUR SERVICES. YOU CAN READ OUR VISION MISSION AND OBJECTIVES.

3.INCREASING ACCESS
YOU ARE ENTITLED TO EQUAL ACCESS TO THE SERVICES TO WHICH YOU ARE ENTITLED.

4.ENSURING COURTESY AND ETHICS
WE WILL TREAT YOU WITH COURTESY AND CONSIDERATION AT ALL TIMES!

5.PROVIDING INFORMATION
YOU WILL BE GIVEN FULL, ACCURATE INFORMATION ABOUT OUR SERVICES. YOU WILL BE TOLD ABOUT ANY CHANGES THAT WILL TAKE PLACE.

6.OPENNESS AND TRANSPARENCY
YOU WILL BE INFORMED HOW THE MUNICIPALITY IS RUN AND WHO IS IN CHARGE.

7.REDRESS/DEALING WITH COMPLAINTS
SIMPLE! IF YOU HAVE A COMPLAINT, SUGGESTION OR CONCERN, TELL US AND WE WILL DO ALL WE CAN TO PUT IT RIGHT!

8.BEST VALUE FOR MONEY
SERVICES WILL BE PROVIDED ECONOMICALLY AND EFFICIENTLY IN ORDER TO GIVE YOU THE BEST POSSIBLE VALUE FOR MONEY.

9.ENCOURAGING INNOVATION AND REWARDING EXCELLENCE
AMAJUBA DISTRICT MUNICIPALITY WILL ENSURE AN ENVIRONMENT CONDUCIVE TO THE DELIVERY OF SERVICES IS CREATED TO ENHANCE STAFF CAPACITY TO DELIVER GOOD SERVICES.

10.LEADERSHIP AND STRATEGIC DIRECTION
WE WILL CONTINUE TO STRIVE TO ASSESS AND MEET THE EXPECTATIONS AND NEEDS OF ALL STAKEHOLDERS THROUGH THEDEPLOYMENT OF STRATEGIC
SESSIONS,TO COMMUNICATE OUR
VALUES, VISION, ETHICS AND GOALS
THROUGH CONTINUED GOOD
GOVERNANCE. TO DEVELOP AND
SUPPORT, ENCOURAGE AND MOTIVATE PEOPLE, CELEBRATING THEIR ACHIEVEMENTS.

11.SERVICE DELIVERY IMPACT
ALWAYS PUTTING YOU AND YOUR SERVICE NEEDS FIRST.